Refund policy
We hope you love your purchase, but we understand that sometimes things don’t work out. Eligible items may be returned for a refund to the original payment method within 14 days of delivery, or for store credit within 30 days of delivery. Returns over $500 are issued as store credit.
2026 Holiday Gift Returns
Eligible gifts purchased beginning November 11, 2026, may be returned through January 10, 2027, for store credit. The standard 14-day window for refunds to the original payment method still applies. All other return conditions remain the same.
Return Eligibility
Returned items must be:
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Unworn
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Unwashed
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With original tags and packaging intact
Proof of purchase is required. Items returned outside their original condition may be ineligible for a refund or subject to a restocking fee.
How to Return an Item
Bring your return to our boutique or mail it to the address below. Please include a note with your order number and the name associated with the order.
Customers are responsible for return shipping costs. We recommend using a tracked shipping service, as Grace & Haven is not responsible for items lost or damaged during return shipping.
Refunds & Store Credit
Refunds and store credit are processed within 3–5 business days after we receive your return. Your payment provider may require additional time to post a refund.
Store credit is issued through a code sent to your email address. You can use it at checkout on a future purchase, and it does not expire.
Exchanges
Because our inventory changes frequently, exchanges are handled through store credit so you can place a new order for your replacement item.
Return Address
Grace & Haven
23 Main Street, Suite B
Essex, CT 06426